List items for MyIowaUI Frequently Asked Questions
Use this list of Frequently Asked Questions (FAQs) for answers to common myIowaUI questions.
Don't see your question or answer? Email iwduitax@iwd.iowa.gov or call 888-848-7442 if you have additional questions.
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Contact our Unemployment Insurance Tax Representatives at 888-848-7442 for assistance. Hours are 8:30 a.m. to noon and 1:00 p.m. to 4:00 p.m., Monday through Friday (CST).
If it is greater than two days from the scheduled payment date contact our Unemployment Insurance Tax Representatives who will contact our accounting department. Hours are 8:30 a.m. to noon and 1:00 p.m. to 4:00 p.m., Monday through Friday (CST).
A returned check has a $32.50 bank fee and a $30 administrative fee. A returned e-payment has a $30 administrative fee. Additional fees may be assessed by your banking institution.
Contact our Unemployment Insurance Tax Representatives at 888-848-7442 for assistance with information about a payment plan. Hours are 8:30 a.m. to noon and 1:00 p.m. to 4:00 p.m., Monday through Friday (CST).
A late penalty is charged for late reports, even if you have made a timely payment. The quarterly wage detail must be submitted before the due date.
Interest charges are assessed on late payments. If you fail to remit the entire amount due, interest will accumulate daily on the unpaid balance.
No, all Unemployment Insurance Tax charges must be paid electronically. Three payment method options are available:
- eCheck - payment can be made electronically on myIowaUI. When submitting your payment by eCheck, provide this ACH Company ID# to your bank to avoid the payment being blocked by your bank: W426004579.
- Credit Card - payment can be made electronically on myIowaUI. Credit card charges will apply.
- ACH Credit Transfer - complete and submit an application for ACH Credit Transfer (53-0110). ACH Applications may take up to three weeks to process, please plan ahead.
Unemployment Insurance Tax and Labor & Marketing Information (LMI) prefer you file wages by reporting unit. This will allow you to submit the tax quarterly report and LMI Multiple Worksite Report at the same time through myIowaUI. However, this is not a requirement.
Call the Iowa Workforce Development Employment Statistics Bureau at 800- 532-1249.
Your Account ID is your user name and is usually your "Firstname.Lastname" followed by "@IOWAID". If you don’t remember your user name, click the tab labeled “Forgot ID” and enter the e-mail address you used when the account was created. An email containing the correct Account ID will be sent to that email. If you no longer have access to this email address, contact our Unemployment Insurance Tax Representatives at 888-848-7442. Hours are 8:30 a.m. to noon and 1:00 p.m. to 4:00 p.m., Monday through Friday (CST).
If you have forgotten your password, click the tab labeled “Forgot Password”. You will be directed to enter your Account ID and then answer the security questions you provided when your account was established. After answering the questions correctly you will be prompted to create a new password.
Yes.
Contact our Unemployment Insurance Tax Representatives at 888-848-7442 for assistance. Hours are 8:30 a.m. to noon and 1:00 p.m. to 4:00 p.m., Monday through Friday (CST).
You are still attached to that account through your ID. Contact our Unemployment Insurance Tax Representatives at 888-848-7442 for assistance. Hours are 8:30 a.m. to noon and 1:00 p.m. to 4:00 p.m., Monday through Friday (CST).
The Account ID itself cannot be changed.
Log in to your myIowaUI account. Go to the Users Tab. Click “Add User” icon and add a new user with the new email address and Assign Roles. (Do NOT change the email address on existing user.) Once the new user is added, select the last name of the user with the old/incorrect email address. Change the status from “Active” to “Inactive” then click “Complete”. Log Off. Enter your account ID and password again but select Account Details instead of sign in. Change the email address in both fields and save. Click “Continue to My Iowa UI”.
You can set up a free e-mail on many websites, like Gmail or Yahoo.
This can happen if your name is common and has already been registered with A & A (e.g. John Smith). Our Unemployment Insurance Tax Representatives can verify with the individual’s e-mail address or username if you already have an Account. If you already have an ID, you can access your account by clicking one of the “Forgot” options.
The state uses a system called Enterprise A&A. It is a secure way of knowing who is accessing the myIowaUI website. The login is portable so if you ever leave your current job, you can take your login with you.
Contact our Unemployment Insurance Tax Representatives at 888-848-7442 for assistance. Hours are 8:30 a.m. to noon and 1:00 p.m. to 4:00 p.m., Monday through Friday (CST).
If you need the Iowa Department of Labor’s Contractor Registration, then you also need to submit an application for a myIowaUI account regardless of whether you have employees or not. myIowaUI will make the determination if you are liable for unemployment insurance taxes from the information provided.
Contact our Unemployment Insurance Tax Representatives at 888-848-7442 for assistance. Hours are 8:30 a.m. to noon and 1:00 p.m. to 4:00 p.m., Monday through Friday (CST).
You and your clients have two options to give you access to manage their UI Tax account:
1. Recommended Option – Employers log in to myIowaUI. Each of your clients will receive an Account ID and Password and will verify their information, such as name and address. They need to click Assign Agent from the left side of their employer homepage. Then, the employer will be prompted to enter an Agent ID (which needs to be provided by YOU, the agent) and assign UI account roles. After this is completed, you will be able to immediately access the employer account.
2. Alternative Option – Fill out the Power of Attorney Form 68-0092. Please allow 6-8 weeks for access to be granted to agent.
Contact our Unemployment Insurance Tax Representatives at 888-848-7442 for assistance. Hours are 8:30 a.m. to noon and 1:00 p.m. to 4:00 p.m., Monday through Friday (CST).
Here are the definitions of the various Power of Attorney roles.
System Administrator – Permission to add or update employer user information and assign agents (agents cannot assign other agents, though)
Maintain Account – Permission to update all account information, including updating name and address, updating reporting units, notifying IWD of changes of ownership and reporting bankruptcy information
Manage Payments – Permission to make a payment, set up a payment plan, view payment history and request refunds
Payment View Only – Permission to view the payment history on the account
Submit/change Wage Detail – Permission to submit wage report, submit wage adjustment, view quarterly report summary, view wage detail, and request IRS certification of wage reporting
Wage Detail View Only – Permission to view quarterly report summary and view wage detail
View Correspondence – Permission to view all correspondence
View Transaction History – Permission to view transaction history
Benefit/Claim Information – Permission to receive benefit/claim information
The first person who sets up the agent account will be the system administrator. The system administrator may then add additional users to the agent account and assign accounts to them. Go to Users tab on the Agent account and click New. The email that is entered on this page must be the same as the email used during the A&A registration process when Account ID and password is assigned for the new user.
No.
Fill out the Employer’s Wage Adjustment Report 68-0061. If your company has 10 or more employees, you can contact our Unemployment Insurance Tax Representatives at 888-848-7442 for assistance. Hours are 8:30 a.m. to noon and 1:00 p.m. to 4:00 p.m., Monday through Friday (CST).
Here is the Statutory Law. Search for “96” which finds the Employment Security – Unemployment Compensation law. Review the Administrative Code by Agency.
MyIowaUI automatically calculates taxable wages. The taxable wages can be different for a number of reasons: wrong taxable wage base used by employer, SSN keyed wrong, other state wages not being reported, or wrong rate used by employer. Sign into your myIowaUI account and review your wage detail. If you want to make changes, fill out the Employer’s Wage Adjustment Report 68-0061.
Contact our Unemployment Insurance Tax Representatives at 888-848-7442 for assistance. Hours are 8:30 a.m. to noon and 1:00 p.m. to 4:00 p.m., Monday through Friday (CST).
Usually larger employers (2,000 wage lines+) or large service providers find this the best option. Our Unemployment Insurance Tax Representatives can send you the specifications. It is heavily suggested that employers involve their IT department. QuickBooks and Thomson Reuters also have an option to submit SFT files through their software.
If your file submits successfully, there is no requirement to log in to myIowaUI; however, we highly suggest that you log in to myIowaUI to review submitted reports, view correspondence, address information, and account balance information. It is your responsibility to make sure the quarterly report was processed. There are common reasons why the file does not process. If you use QuickBooks or Thomson Reuters, you will not receive a notification that the file was processed; log in to myIowaUI, click Quarterly Reports, then click Submission Summary.
You must be assigned an EFIN filing number. This number is specific to IWD. Email dale.clark@iwd.iowa.gov and provide:
Company Name
Contact Person’s Name
Contact Person’s Title
Contact Person’s Phone
Contact Person’s Email
Once he receives this information, he will add you to the test database. You need to successfully send a test file before your company can be added to production.
Yes, after you have fixed your file, submit the corrected file on the next day.