HOW TO FILE A WEEKLY CLAIM
Most claimants can receive unemployment insurance (UI) benefits for up to 16 weeks (in some cases, 26 weeks). To receive payments after filing for UI benefits, a claimant must confirm eligibility every week using the claims reporting system.
Each week that the weekly claim is filed, the claimant will be asked to certify that they:
- Are unemployed or working only reduced hours.
- Are able and available to work.
- Have not refused any job offers or referrals.
- Are actively looking for work (unless search requirement is waived).
- Are reporting any pension income they may be receiving.
- Are reporting any gross wages, vacation (PTO), severance and/or holiday pay they may be receiving.
The weekly claim can be filed online or by mobile devices.
- Review these Frequently Asked Questions about Unemployment Insurance and weekly claim filing.
- The payment information page has details about debit card and direct deposit benefit payment options. (This page has an updated Notice for Bank of America Cardholders - Sept 2021).
- This helpful document also describes the Unemployment Insurance claim process.
FILE YOUR WEEKLY CLAIM
HOURS TO SUBMIT A WEEKLY CLAIM
- Monday through Friday: 8:00 AM - 5:30 PM
- Sunday: 8:00 AM - 11:30 PM
Again, we highly recommend that you submit your weekly job certifications electronically through IowaWORKS.gov.
Benefits of this include:
- Creating an electronic job search log to follow up on job leads.
- Reducing the chance of experiencing interruptions in your benefits.
- Expanding your reemployment activities, including access to virtual workshops that build your job skills.
- Making certification of your activities easier, as IowaWORKS will automatically record job searches and re-employment activities done within the system.
- Saving time and preventing overpayments of unemployment insurance benefits.
- If you are paid for a week of benefits where the reemployment activities have not been certified, you will be required to either call in for a scheduled fact finding or appear at a local office to validate your reemployment activities for that week. If you are unable to validate your reemployment activities for any weeks you received benefits, you will be required to repay those weeks.
HOW TO CHECK THE STATUS OF A UI CLAIM (BENEFIT INQUIRY)
The 'status of claim' option allows online claimants to verify:
- The last week UI benefits were claimed.
- The date and amount of the last UI benefit payment.
- The remaining balance of UI benefits available to receive.
HOURS TO CHECK STATUS OF A UI CLAIM
Tuesday through Friday: 8:00 AM - 5:30 PM
If Monday is a holiday, the 'status of claim' option is not available until Wednesday of that week.
PLEASE NOTE: IDENTITY VERIFICATION
IWD is modernizing its identity verification process with ID.me, a trusted technology partner that specializes in digital identity protection.
- Effective January 2, 2024, claimants can now utilize ID.me for a faster verification process. Individuals who successfully verify their identity with ID.me prior to April 1, 2024, will not have to also go through the knowledge-based authentication currently in place at the end of the claims application.
- If you have recently filed for benefits (prior to January 2nd), you can still use ID.me as an option to verify your identity when you are filing your subsequent weekly claim.
- Effective April 1, 2024, all individuals who file a claim or weekly claim with IWD will be required to pass identity verification through ID.me to complete those actions. IWD is encouraging individuals to verify their identity with ID.me before April 1, 2024, to start protecting their identity now and to prevent delays in the receipt of unemployment insurance benefits. Learn more about how to prepare for ID.me at this link: Using ID.me for Identity Verification.
Iowa Workforce Development
1000 East Grand Avenue
Des Moines, IA 50319
UI Customer Service Hours: (excluding state holidays)
Monday through Friday from 8:00 am - 4:30 pm
To ensure faster service, please have the following information ready when contacting IWD (click here)