Documents of Rights and Instructions
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Iowa Workforce Development provides free translation services for individuals who need help understanding English.
If you have a question about unemployment insurance, please call 1-866-239-0843 for free translation services between 8:30 a.m. and 4:30 p.m. on Monday, Tuesday, Wednesday, Thursday, and Friday. Visit this link for additional contacts on unemployment help.
You may also call or visit your nearest local IowaWORKS Center for free language translation services. Find the hours of operation, address, and contact information for each local IowaWORKS Center.
Iowa Workforce Development’s telephone customer service and local IowaWORKS Centers are closed on the following state holidays:
New Year’s Day (January 1)
Dr. Martin Luther King, Jr. Day (the third Monday in January)
Memorial Day (the last Monday in May)
Independence Day (July 4)
Labor Day (the first Monday in September)
Veterans Day (November 11)
Thanksgiving Day (the last Thursday in November)
Friday after Thanksgiving Day
Christmas Day (December 25)
It is against the law for this recipient of Federal financial assistance to discriminate on the following bases: against any individual in the United States, on the basis of race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sex stereotyping, transgender status, and gender identity), national origin (including limited English proficiency), age, disability, or political affiliation or belief, or, against any beneficiary of, applicant to, or participant in programs financially assisted under Title I of the Workforce Innovation and Opportunity Act, on the basis of the individual’s citizenship status or participation in any WIOA Title I – financially assisted program or activity.
The recipient must not discriminate in any of the following areas: deciding who will be admitted, or have access, to any WIOA Title I–financially assisted program or activity; providing opportunities in, or treating any person with regard to, such a program or activity; or making employment decisions in the administration of, or in connection with, such a program or activity.
Recipients of federal financial assistance must take reasonable steps to ensure that communications with individuals with disabilities are as effective as communications with others. This means that, upon request and at no cost to the individual, recipients are required to provide appropriate auxiliary aids and services to qualified individuals with disabilities.
WHAT TO DO IF YOU BELIEVE YOU HAVE EXPERIENCED DISCRIMINATION
If you think that you have been subjected to discrimination under a WIOA Title I–financially assisted program or activity, you may file a complaint within 180 days from the date of the alleged violation with either: the recipient’s Equal Opportunity Officer (or the person whom the recipient has designated for this purpose):
Equality and Diversity Officer
1000 East Grand Ave
Des Moines, Iowa 50319
Phone: (515) 725–4159;
Contact Equality and Diversity
Director, Civil Rights Center (CRC)
U.S. Department of Labor
200 Constitution Avenue NW
Washington, DC 20210
or electronically as directed on the CRC website at www.dol.gov/oasam/programs/crc/
If you file your complaint with the recipient, you must wait either until the recipient issues a written Notice of Final Action, or until 90 days have passed (whichever is sooner), before filing with the Civil Rights Center (see address above). If the recipient does not give you a written Notice of Final Action within 90 days of the day on which you filed your complaint, you may file a complaint with CRC before receiving that Notice. However, you must file your CRC complaint within 30 days of the 90-day deadline (in other words, within 120 days after the day on which you filed your complaint with the recipient). If the recipient does give you a written Notice of Final Action on your complaint, but you are dissatisfied with the decision or resolution, you may file a complaint with CRC. You must file your CRC complaint within 30 days of the date on which you received the Notice of Final Action.
The following services are provided at each local IowaWORKS Center. Contact your local office and receive one-on-one support, either in person or virtually.
Job search skills development
Locating employment opportunities
Assistance with unemployment insurance claims
Academic skill testing
Hands-on computer classes
High school equivalency testing (HiSET) preparation
Creating resumes and cover letters
Preparing for interviews
6 Steps to a Successful Career Transition
Job fairs and other special events
Skill upgrades and training