Unemployment Support

Important Resources on Unemployment

This page serves as a hub for resources around unemployment services for claimants.

Common Links

Important Resources

Frequently Asked Questions

Common questions and answers on either applying for or receiving unemployment insurance.
Identity Verification

IWD must be able to verify your identity to be paid unemployment insurance benefits.
IowaWORKS Offices

IowaWORKS offices provide support to claimants and are the next step to finding reemployment.
Overpayments and Recovery

Information on overpayments and the process to follow if you receive a notice.
Pandemic Programs

Information on federally-sponsored programs that provided benefits to those impacted by the pandemic.
Protested Claim Information

Information on the process of a protested UI claim.
Reemployment Case Management (RCM)

Get answers on the new requirements for the RCM program, which applies to most new claimants.
Report Fraud and Identity Theft

Visit this link to report fraud and help ensure benefits are being paid properly.
Required Steps Toward Reemployment

Information on finding successful reemployment activities and their requirements while receiving UI benefits.
UI Insurance Law and Administrative Rules

Information on relevant laws and rules related to unemployment insurance.
UI Payment Options

How it works: You will receive UI benefits on an IWD debit card or via direct deposit.
UI Terms and Definitions

Common terms and definitions under unemployment insurance.

Claimant Support

Claimants can view the unemployment handbook at any time, or jump to key sections at the following links.