IWD is here to serve Iowans who are facing unemployment, as well as employers who have questions about unemployment insurance. Please view the links below to get help.
Unemployment Insurance Contact Information
Please click on the section below for contact information related to your question about unemployment insurance. If you're not sure where to start, please contact 1-866-239-0843.
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CONTACT
Phone: 1-866-239-0843Â
Email:Â uiclaimshelp@iwd.iowa.gov
HOURS
Unemployment Insurance Customer Service Hours: (excluding state holidays):Â
8:00 a.m. - 4:30 p.m., Monday through Friday
Translation Services
If you have a question about unemployment insurance, please call 1-866-239-0843 for free translation services between 8:30 a.m. and 4:30 p.m. on Monday, Tuesday, Wednesday, Thursday, and Friday.
(Español) Solicitud De Ayuda Por Desempleo
SPECIAL FORMS
- 1099-G Tax Form - request a duplicate tax form for any year.
- Application for Overpayment Waiver - request a waiver for overpayment related to Federal Unemployment Assistance. Â
Please refer to the Frequently Asked Questions for myIowaUI before contacting an Unemployment Insurance Tax Representative.
CONTACT
Phone: 888-848-7442
Email:Â iwduitax@iwd.iowa.gov
HOURS
8:30 a.m. to 12:00 p.m., then 1:00 p.m. to 4:00 p.m., Monday through Monday.
CONTACT
Phone: 866-239-0843
Fax:Â 515-281-9033
Email:Â UIFraud@iwd.iowa.gov
HOURS
8:00 am -Â 4:30 pm, Monday through Friday
CONTACT
Phone: 800-532-1483 (In Iowa)
Phone: 800-247-5205 (Outside of Iowa)
Phone: 515-281-3747 (Local Des Moines)
Fax: 515-478-3528
Email:Â helpuiappeals@dia.iowa.gov
CORRESPONDENCE OR EXHIBITS MAY BE MAILED TO:
Department of Inspections, Appeals, and Licensing
Administrative Hearings Division
Unemployment Insurance Appeals Bureau
Wallace State Office Building | 502 East 9th Street
Des Moines, IA 50319
NOT SURE WHERE TO START? GET ONLINE HELP FOR MOST ISSUES
Unemployment Help Request
Not sure where to get help? Fill out our request form to get your specific question answered.

(En Español) Solicitud De Ayuda Por Desempleo