IWD is here to serve Iowans who are facing unemployment, as well as employers who have questions about unemployment insurance. Please view the links below to get help.
Unemployment Insurance Contact Information
Please click on the section below for contact information related to your question about unemployment insurance. If you're not sure where to start, please contact 1-866-239-0843.
Unemployment Insurance Customer Service Hours: (excluding state holidays):Â
8:00 a.m. - 4:30 p.m., Monday through Friday
Translation Services
If you have a question about unemployment insurance, please call 1-866-239-0843 for free translation services between 8:30 a.m. and 4:30 p.m. on Monday, Tuesday, Wednesday, Thursday, and Friday.
Phone: 800-532-1483 (In Iowa)
Phone: 800-247-5205 (Outside of Iowa)
Phone: 515-281-3747 (Local Des Moines)
Fax: 515-478-3528
Email:Â helpuiappeals@dia.iowa.gov
CORRESPONDENCE OR EXHIBITS MAY BE MAILED TO:
Department of Inspections, Appeals, and Licensing
Administrative Hearings Division
Unemployment Insurance Appeals Bureau
Wallace State Office Building | 502 East 9th Street
Des Moines, IA 50319
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