Unemployment Insurance Contact Information
IWD is here to serve Iowans who are facing unemployment, as well as employers who have questions about unemployment insurance. Please click on the section below for contact information related to your question. If you're not sure where to start, contact 1-866-239-0843.
Please note: To ensure faster service, please have the following information ready about your claim when you first contact IWD:
- Full Name
- Last 4 digits of your social security number
- Complete mailing address
- Phone number used when filing your initial claim
- Date of Birth
- Number of dependents listed on your initial claim
CONTACT
Phone: 1-866-239-0843
Email: uiclaimshelp@iwd.iowa.gov
HOURS
Unemployment Insurance Customer Service Hours: (excluding state holidays):
8:00 a.m. - 4:30 p.m., Monday through Friday
Translation Services
If you have a question about unemployment insurance, please call 1-866-239-0843 for free translation services between 8:30 a.m. and 4:30 p.m. on Monday, Tuesday, Wednesday, Thursday, and Friday.
(Español) Solicitud De Ayuda Por Desempleo
SPECIAL FORMS
1099-G Tax Form - request a duplicate tax form for any year.
Application for Overpayment Waiver - request a waiver for overpayment related to Federal Unemployment Assistance.
Please refer to the Frequently Asked Questions for myIowaUI before contacting an Unemployment Insurance Tax Representative.
CONTACT
Phone: 888-848-7442
Email: iwduitax@iwd.iowa.gov
HOURS
8:30 a.m. to 12:00 p.m., then 1:00 p.m. to 4:00 p.m., Monday through Monday.
CONTACT
Phone: 866-239-0843
Fax: 515-281-9033
Email: UIFraud@iwd.iowa.gov
HOURS
8:00 am - 4:30 pm, Monday through Friday
CONTACT
Phone: 800-532-1483 (In Iowa)
Phone: 800-247-5205 (Outside of Iowa)
Phone: 515-281-3747 (Local Des Moines)
Fax: 515-478-3528
Email: helpuiappeals@dia.iowa.gov
CORRESPONDENCE OR EXHIBITS MAY BE MAILED TO:
Department of Inspections, Appeals, and Licensing
Administrative Hearings Division
Unemployment Insurance Appeals Bureau
Wallace State Office Building | 502 East 9th Street
Des Moines, IA 50319
NOT SURE WHERE TO START? GET ONLINE HELP FOR MOST ISSUES
Unemployment Help Request
Not sure where to get help? Fill out our request form to get your specific question answered.