IWD is here to serve Iowans who are facing unemployment, as well as employers who have questions about unemployment insurance. Please view the links below to get help.
Unemployment Insurance Contact Information
Please click on the section below for contact information related to your question about unemployment insurance. If you're not sure where to start, please contact 1-866-239-0843.
Unemployment Insurance Customer Service Hours: (excluding state holidays):
8:00 a.m. - 4:30 p.m., Monday through Friday
If you have a question about unemployment insurance, please call 1-866-239-0843 for free translation services between 8:30 a.m. and 4:30 p.m. on Monday, Tuesday, Wednesday, Thursday, and Friday.
8:00 am - 4:30 pm, Monday through Friday
Phone: 800-532-1483 (In Iowa)
Phone: 800-247-5205 (Outside of Iowa)
Phone: 515-281-3747 (Local Des Moines)
CORRESPONDENCE OR EXHIBITS MAY BE MAILED TO:
Department of Inspections, Appeals, and Licensing
Administrative Hearings Division
Unemployment Insurance Appeals Bureau
Wallace State Office Building | 502 East 9th Street
Des Moines, IA 50319
NOT SURE WHERE TO START? GET ONLINE HELP FOR MOST ISSUES
Unemployment Help Request
Not sure where to get help? Fill out our request form to get your specific question answered.