List items for Unemployment Insurance Contact Information
Weβre here to help! Choose the unemployment topic that best matches your question. If youβre not sure where to start at IWD, call 1-866-239-0843. Typical customer service hours are 8:00 a.m. β 4:30 p.m., Monday-Friday.
Contact
Phone: 1-866-239-0843
Email: uiclaimshelp@iwd.iowa.gov
Hours
Monday-Friday; 8:00am β 4:30 pm (except state holidays)
Translation Services
If you need help in another language, call 1-866-239-0843 for free translation services.
Accessibility Services
The following option are available for Iowans with disabilities. To use Relay Iowa (a telephone service for people who are deaf, hard of hearing, or have speech difficulties, dial 711 or call using any of the following options:
- TTY/ASCII: 800-735-2942
- Voice: 800-735-2943
- Speech-to-Speech (STS): 877-735-1007
- Visually Assisted Speech-to-Speech (VA STS): 800-855-8440
Note: For Faster Service, Please Have the Following Information Ready
- Name, address, Date of Birth, phone number, and mailing address
- Last four digits of your social security number
- Number of dependents listed on your initial claim
Contact
General UI Tax Bureau information: Tax Bureau General Information
Phone: 888-848-7442
Email: iwduitax@iwd.iowa.gov
Hours
Monday-Friday; 8:30 a.m. to 12:00 p.m., and 1:00 p.m. to 4:00 p.m. (except state holidays)
Note: For Common Tax Questions
Before contacting your Unemployment Insurance Tax Representative, the answer may already be in the Frequently Asked Questions page for myIowaUI.
Contact
Phone: 866-239-0843
Fax: 515-281-9033
Email: UIFraud@iwd.iowa.gov
Hours
Monday-Friday; 8:00am β 4:30 pm (except state holidays)
Contact
Phone (In Iowa): 800-532-1483
Phone (Outside of Iowa): 800-247-5205
Phone (Local Des Moines): 515-281-3747
Fax: 515-478-3528
Email: helpuiappeals@dia.iowa.gov
Hours
Monday-Friday; 8:00am β 4:30 pm (except state holidays)
Correspondence Or Exhibits May Be Mailed To:
Department of Inspections, Appeals, and Licensing
Administrative Hearings Division
Unemployment Insurance Appeals Bureau
Wallace State Office Building | 502 East 9th Street
Des Moines, IA 50319
Not Sure Where To Start?
Fill out our unemployment customer service form to get your specific question addressed.
Additional Resources
View a summary of the most common forms that are used with an unemployment application or claim.