Contact IWD: Support Options for Employers

Iowa Workforce Development's Employer Support Options
Iowa Workforce Development (IWD) is committed to partnering with Iowa's employers to provide the tools and resources they need to succeed in the modern workforce. Whether you have questions about unemployment insurance (UI) benefits, managing employer UI tax accounts, or need personalized, one-on-one assistance with workforce solutions, IWD offers clear, accessible options for guiding and supporting your business.
 
Select the option below that best relates to your business issue. IWD's teams typically respond within 24-48 hours.
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Unemployment Insurance (UI) Benefits

For Questions Related To: Unemployment Insurance (UI) Benefits, IowaWORKS accounts, notices of claims, or decisions regarding employee UI eligibility.

  • Phone: Benefits Bureau at 1-866-239-0843
    • Press 2 for the main menu, then select any option and say β€œCustomer Service.”
  • Email: uiclaimshelp@iwd.iowa.gov
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Unemployment Insurance (UI) Taxes

For Questions Related To: MyIowaUI accounts, reporting quarterly wages, or determining unemployment insurance tax liability.

If you need access as a new employer user to your IowaWORKS account for unemployment-related activities, please complete and submit the Employer New User Request Form. The Benefits Bureau will notify you once your update is complete.

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One-on-One Support for Workforce Needs

For Questions Related To: Overall workforce needs, access to workforce programs, and resources and/or recruitment assistance.

Contact: 

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