Unemployment Benefits Support: Information Needed
Please note: To ensure faster service with your claim, please have the following information ready when you first contact IWD:
- Full Name
- Last 4 digits of your social security number
- Complete mailing address
- Phone number used when filing your initial claim
- Date of Birth
- Number of dependents listed on your initial claim
CONTACT INFORMATION
Phone: 1-866-239-0843
Email: uiclaimshelp@iwd.iowa.gov
HOURS
Unemployment Insurance Customer Service Hours: (excluding state holidays):
8:00 a.m. - 4:30 p.m., Monday through Friday
TRANSLATION SERVICES
If you have a question about unemployment insurance, please call 1-866-239-0843 for free translation services between 8:30 a.m. and 4:30 p.m. on Monday, Tuesday, Wednesday, Thursday, and Friday.
NOT SURE WHERE TO START?
Not sure where to get help? Fill out our request form to get your specific question answered.
SPECIAL FORMS
1099-G Tax Form - request a duplicate tax form for any year.
Application for Overpayment Waiver - request a waiver for overpayment related to Federal Unemployment Assistance.
OTHER RESOURCES (OUTSIDE OF CLAIMS)
If you're looking for support in other areas of unemployment (tax, appeals, or fraud), visit this page.