The new unemployment system in IowaWORKS provides a host of tools that help employers better access unemployment insurance information. The website also includes a connection point to SIDES (State Information Data Exchange System), a web-based system that allows employers and state agencies to electronic information to each other regarding unemployment insurance claims.
You can now connect with the SIDES system by logging into your unemployment insurance account on iowaworks.gov and following the steps below.
SIDES E-Response is designed for employers and Third-Party Administrators (TPAs) who have a lower volume of unemployment insurance claims. This option does not require any special programming or software.
SIDES Web Service is designed for employers and TPAs with a high volume of unemployment insurance claims or those who operate in multiple states. This option requires the employer or TPA to do programming.
E-Response is best for most employers. You simply login to the SIDES website – no IT intervention is required.
Web Services is generally used by Third Party Administrators (TPA) processing a large volume of employers.
If you are not sure which is best for your company, you can begin with E-Response & decide after using it if you would prefer to do the additional IT work necessary to switch to Web Services.
Web Services requires IT product building to connect your company infrastructure.
You can either call (866) 239-0843 or log into your IowaWorks employer account.
If you call, a Customer Service Representative (CSR) will ask for the following information:
Federal Employer Identification Number (FEIN): A nine-digit Federal Account number.
State Employer Identification Number (SEIN): Iowa employer account number - an eight-digit number with two leading zeros.
Contact information for the UI Primary Contact user.
If you log into your IowaWorks employer account, you can enroll in SIDES by going to the bottom of the General Information tab and clicking the Edit link. Then choose SIDES Employer / E-Response and a PIN will generate.
An e-mail with login instructions will be sent to the Unemployment Insurance Primary Contact’s email address each day that an item is posted to your account.
There should be a link in the e-mail notification you received.
You will then enter your FEIN, SEIN, & PIN. Please note that the SEIN needs to be entered as an eight-digit number with two leading zeros.
You will not be able to login if there are no records posted to your account. Any items that have previously been posted will drop off after 35 days.
If an e-mail notification with login instructions has been received but you’re still receiving an error, review the following:
Double check your FEIN, SEIN & PIN.
Do not include the dash in your FEIN.
The format for SEIN is an eight-digit number with two leading zeros.
PIN is case sensitive.
If typing errors mean you make three unsuccessful attempts to login, your account will be locked out for one full hour after the last attempt. (This is true even if you enter the information correctly on a fourth attempt.) If you have entered the information correctly after the one-hour wait and are still unable to login, please send an e-mail to [email protected].
Only one PIN can be assigned for each SEIN/ FEIN. Multiple users may log in using the same credentials; however, only one person can open a particular claim at a time.
You can either call (866) 239-0843 or log into your IowaWorks employer account.
If you call, a Customer Service Representative (CSR) will ask for the following information:
Federal Employer Identification Number (FEIN): A nine-digit Federal Account number.
State Employer Identification Number (SEIN): Iowa employer account number - an eight-digit number with two leading zeros.
Contact Information for the UI Primary Contact user.
If you log into your IowaWorks employer account, you can find your PIN at the bottom of General Information tab in the "SIDES (State Information Data Exchange System)" section.
You can either call (866) 239-0843 or log into your IowaWorks employer account.
If you call, a Customer Service Representative (CSR) will ask for the following information:
Federal Employer Identification Number (FEIN): A nine-digit Federal Account number.
State Employer Identification Number (SEIN): Iowa employer account number - an eight-digit number with two leading zeros.
Contact Information for the UI Primary Contact user.
If you log into your IowaWorks employer account, you can get a new PIN by going to the bottom of the General Information tab and clicking on the Edit link. Then click the Generate New Pin link, followed by clicking Update. After that, click the Update SIDES (State Information Data Exchange System) link to save the new PIN.
You can either call (866) 239-0843 or log into your IowaWorks employer account.
If you call, a Customer Service Representative (CSR) will ask for the following information:
Federal Employer Identification Number (FEIN): A nine-digit Federal Account number.
State Employer Identification Number (SEIN): Iowa employer account number - an eight-digit number with two leading zeros.
Contact Information for the UI Primary Contact user.
If you log into your IowaWorks employer account, you can update the email address for the UI Primary Contact user under the Contacts/Users link.
Each state handles SIDES participation individually. You will be required to have login credentials in each state.
If you log into your IowaWorks employer account, you can cancel SIDES participation by going to bottom of the General Information tab and clicking the Edit link. Then, choose None under the "Separation Information Requests Exchange (SI)" section. After that, click the Update SIDES (State Information Data Exchange System) link to save your changes.
Please send an e-mail to [email protected]. In your e-mail, include your FEIN, SEIN and as much information about the problem as possible.
For example, “I am logged into E-Response, but I am getting error messages when I try to submit my response.”
