1. Which is best for me; SIDES or E Response?
- E Response is best for most employers. You simply login to the SIDES website – no IT intervention is required.
- Web Services is generally used by Third Party Administrators (TPA) processing a large volume of employers.
If you are not sure which is best for your company, you can begin with E Response & decide after using it if you would prefer to do the additional IT work necessary to switch to Web Services.
Web Services requires IT product building to connect your company infrastructure.
2. How do I sign up for E Response?
You can either call 866-239-0843 or send an e-mail to IWD-SIDESINFO@iwd.iowa.gov
If you call a Customer Service Representative (CSR) will ask for the following information:
- Federal Employer Identification Number (FEIN): 9 digit Federal Account number.
- State Employer Identification Number (SEIN): Iowa employer account number - a 6 digit number with a 3 digit location code.
- Contact E-mail address(s): E-mail address where IWD will send notification that Notice of Claim records have been posted to your account.
Recommendation: If possible, use a group or generic e-mail such as ‘groupaddress@companyname.org’ that can reach multiple staff rather than listing the individual e-mail addresses for each staff member. - CSR explains to the employer that an e-mail will be sent with a Personal Identification Number (PIN). Once they receive that e-mail and PIN the account is active and set up.
If you send an e-mail to IWD-SIDESINFO@iwd.iowa.gov please include the following information:
- Federal Employer Identification Number (9 digit Federal Account number)
- State Employer Identification Number (Iowa employer account number - a 6 digit number with a 3 digit location code)
- Contact E-mail address (E-mail address where IWD will send notification that Notice of Claim records have been posted to your account)
Recommendation: If possible, use a group or generic e-mail such as ‘groupaddress@companyname.org’ that can reach multiple staff rather than listing the individual e-mail addresses for each staff member.
3. What happens once I request to sign up?
- IWD will set up your account in SIDES.
- IWD will e-mail you a PIN and your SEIN.
- When you receive the PIN through e-mail your account has been set up and activated.
4. How will I know that I have claim records to review?
An e-mail with login instructions will be sent to you each day that an item is posted to your account.
5. How do I login to E Response?
There is a link in the e-mail notification you receive: https://uisides.org/sew/#/
Once you click this link, you will see a login screen.
Select ‘Iowa’ for the state. You will then enter your FEIN, SEIN, & PIN
6. I am getting an error message when I try to login.
You will not be able to login if there are no records posted to your account. Any items that have previously been posted will drop off after 35 days.
If an e-mail notification as described in # 4 has been received:
Double check your FEIN, SEIN & PIN
- Do not include the dash in your FEIN
- The format for SEIN is 6 digits with 3 digit location code at the end
- PIN is case sensitive
If you have 3 unsuccessful attempts at login due to typing errors, your account will be locked out for 1 full hour after the last attempt. (This is true even if you enter the information correctly on the 4th attempt.)
7. Can we have more than one PIN?
Only 1 PIN can be assigned for each SEIN/FEIN. Multiple users may log in using the same credentials, however only one person can open a particular claim at a time.
8. What do I do if I forgot/misplaced my PIN?
Please send an e-mail to IWD-SIDESINFO@iwd.iowa.gov or call 866-239-0843. Please include or have ready your FEIN, SEIN, email and phone number. If your account has been verified the CSR will be able to give you the PIN over the phone. If the information cannot be verified we will send the PIN letter through the mail. It will be sent to the address on file.
9. What if our PIN has been compromised & we need a new PIN?
- Please send an e-mail to IWD-SIDESINFO@iwd.iowa.gov or call 866-239-0843 include or have ready your FEIN, SEIN and the e-mail address on file.
- After the account is verified a letter will be mailed to the address on file with the new PIN.
- When you receive the PIN letter you will send an e-mail to IWDSIDESINFO@iwd.iowa.gov letting us know so we can make the change.
- Once the account has been updated a return e-mail will be sent letting you know you may start using the new PIN.
10. How many e-mail addresses can be assigned to my account?
We can add multiple e-mail addresses to the account. You will be required to notify us if any of these e-mails should be changed or removed. We recommend a ‘group’ e-mail so you can define the recipients.
11. How do I change/update my E-mail contact information?
- Please send an e-mail with the corrected information to IWD-SIDESINFO@iwd.iowa.gov(link sends e-mail)
- Include your FEIN, SEIN and the current e-mail address
- Also list the new e-mail address and let us know if this is in addition to or replacing the one currently registered
You may also call 866-239-0843.
- Have your FEIN, SEIN and the current e-mail address
- Give the new e-mail address
- After the information has been verified – the change will be made.
12. I have already signed up for SIDES in another state. Do I have to sign up in Iowa too?
Each state handles SIDES participation individually. You will be required to have login credentials in each state.
13. How can I contact other states?
A list of participating states & their contact information is available at: http://info.uisides.org/pubdocs/E-ResponseStateInfo.pdf
14. Can you stop sending me flyers inviting me to sign up?
Please send an e-mail to: IWD-SIDESINFO@iwd.iowa.gov
15. How can I cancel my SIDES Participation?
If you decide at any time to discontinue your participation in E Response & return to paper notice of claims, a request must be submitted by an authorized representative of the company to IWD-SIDESINFO@iwd.iowa.gov. Any requests of this nature will be verified before deactivating E Response.
16. I am logged in to E Response, but I need help answering the questions.
Please send an e-mail to: IWD-SIDESINFO@iwd.iowa.gov
17. I am logged in to E response, but I am getting error messages when I try to submit my response.
Please send an e-mail to: IWD-SIDESINFO@iwd.iowa.gov
